PROCESSING OF PERSONAL DATA
In accordance with the provisions of EU - Organic Law 3/2018, of the 5th of December, on the Protection of Personal Data, the user accepts that the personal data provided at the time of their reservation be incorporated into a file owned by Quellyn Hoteles SLU, with registered office at Paseo Maritimo 79, 29620 Torremolinos (Málaga), for the management of the reservation system, the processing of your request, the control and management of the relationship with the web users who process reservations, as well as for the carrying out statistical studies of the users registered on the aforementioned website that allow the design of improvements in the services provided. All the fields of the forms indicated as obligatory must be necessarily filled in for the correct processing of your requests. The personal data you provide will only be communicated to third parties in compliance with legal obligations or with your prior consent. The user expressly consents that the bank details provided are used to meet the possible penalties for cancellations or no-shows set out in the rate conditions. The processing of your reservations necessarily implies the aforementioned treatment, so the process cannot be carried out in case of opposition to it. You can, at any time, exercise your rights of access, rectification, cancellation or opposition according to more below is indicated.
ACCURACY OF THE DATA
The user will be responsible, in any case, for the veracity of the data provided, with Quellyn BV reserving the right to exclude from the registered services any user who has provided false data, without prejudice to any other actions that may proceed by law. The user must be duly authorized to provide third-party data. Only if you have the consent of future hotel guests, the user may enter their names and surnames in the Room Distribution section. Such information, which will allow the chosen Hotel to provide a better service to its guests, is optional, so its consignment by the user implies, under their sole responsibility, the assumption of the duty to inform those of the content of our Privacy Policy. Privacy prior to the offering of personal information.
NAVIGATION DATA PROCESSING
In accordance with the obligation provided for in art. 22.2 of Law 34/2002, of July 11, on services of the information society and electronic commerce, you are informed that Quellyn BV uses cookies. A cookie is a piece of text information that websites transfer to the hard drive of computers that connect to them. We use session cookies to identify the user and maintain their identification status. Session cookies are automatically deleted from the hard drive when the session ends. We also use cookies to collect anonymous and aggregate statistics that allow us to analyze the way users use our website, in order to improve it. Only the following information is obtained and kept about visitors to our website:
a) The domain name of the provider (PSI) and/or IP address that gives them access to the network. For example, a user of the provider xxx will only be identified with the domain xxx.es and/or the IP address. In this way we can compile statistics on the countries and servers that visit our website most often.
b) The date and time of access to our website. This allows us to find out the busiest hours, and make the necessary adjustments to avoid saturation problems in our peak hours.
c) The Internet address from which the link to our website originated. Thanks to this data, we can know the effectiveness of the different banners and links that point to our server, in order to promote those that offer the best results.
d) The number of daily visitors to each section. This allows us to know the most successful areas and increase and improve their content, so that users obtain a more satisfactory result.
It will allow us to obtain the following information:
a) The date and time of the last time the user visited our website.
b) The content design that the user chose during their visit to our website.
c) Security elements involved in controlling access to restricted areas.
Although the information obtained is, in principle, completely anonymous, in accordance with Report 327/2003 of the Spanish Data Protection Agency, users are informed that the aforementioned data will be incorporated into a personal data file. of Quellyn BV for the purposes detailed above, and the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.
We also use the Google Adwords remarketing tool. This tool allows you to publish on the Google content network (more details about the Google content network here: Adwords) ads based on previous user visits to our website. To do this, some of our website pages include a code called " remarketing tag". These tags allow you to read and configure your browser's cookies in order to determine the specific type of ad that will be shown to the user, based on elements related to your visit to our website, such as the chosen navigation circuit, the specific pages visited or the actions that have been carried out on them.The remarketing lists thus created are stored in a database of Google servers, where all the cookie IDs associated with each are stored. list or category of interests.The information obtained only allows the identification of a specific browser, and Google cannot identify the specific user solely with this information. Training (More information about the Remarketing tool at the following link: Adwords
With respect to Quellyn BV, this information can only be associated with a specific user if said user is identified on the web, for example because he or she has completed a reservation process. In this case, the data thus obtained will be communicated to Quellyn BV for purposes of commercial prospecting and segmentation of web users to design commercial campaigns according to the interest shown during navigation, incorporating the data into a file of the aforementioned entity. for the stated purposes. To oppose the aforementioned treatment and communication, the user has the possibility of disabling cookies, as indicated below:
The user has the option not to receive cookies or to be informed about their setting by configuring their browser for this purpose. However, if you disable cookies, you may not be able to use all the functionalities of the web. Regarding remarketing cookies, the user can disable the use of Google cookies by visiting the advertising disabling page You can also disable DoubleClick cookies by visiting the DoubleClick opt-out page. To opt out of the use of third-party cookies, users can also visit the Network Advertising Initiative (NAI) opt-out page. Network Advertising Initiative) (page in English). At any time the user may exercise their rights of access, rectification, cancellation and opposition as indicated below.
FILE FOR ADVERTISING PURPOSES
If the user wants to receive information about promotions of the Puente Real Hotel, they can authorize the transfer of their data for such purposes simply by accepting this Privacy Policy. If, on the other hand, you do not wish to receive information in this regard, you must expressly activate the exclusion box. Only when there is consent for it, the personal data necessary for the communication will be transferred to Paraty Hotels SL and will serve to keep you informed, either by email, or by any other means, of news, products and services related to the company Quellyn BV and Paraty SL From this moment you are informed that, if you have stated that this is your will, your personal data will be incorporated into a file with personal data for which the entity Quellyn BV is responsible, and the user can access, cancel, rectify your data or object to their processing by writing to Quellyn BV as indicated below.
RIGHTS
The rights of access, rectification, cancellation and opposition may be exercised in writing accompanied by a copy of your ID addressed to the person in charge of the corresponding file at the address indicated below:
- Paraty Hotels SL C/Jaen 9, building Galia 212 of 11, CP 29004 (Malaga)
- Quellyn Hotels SLU at Paseo Marítimo 79, CP 29620 Torremolinos (Málaga)
CANCELLATION/NO SHOW POLICY
• Cancellation free of charge up to 2 days before the date of entry.
• 2 nights of expenses in the 2 days prior to the date of entry.
• Amount of one night's stay in case of no-show at the hotel.
RESPONSIBILITY OF THE HOTEL
Access to the page does not imply in any case the existence of a commercial relationship between the user and Hotel Puente Real. The portal only provides information about vacant hotel rooms at the time of requesting the aforementioned information, so if you make the reservation online, you are contracting directly with the hotel and not with the portal. The printed version of the reservation made serves as a locator when you go to the hotel.
The reservation of hotel nights on this website implies the adherence and acceptance by the client of each and every one of the general conditions set forth herein.
By accepting the following clauses, you declare and accept:
1) Be of legal age and have full capacity to make the reservation, stating that you understand and understand all the conditions found on the website.
2) That the information provided when making the online reservation is true, complete and concise.
3) Only those pages that appear within the web map are included in the web.
4) That access to this website is the responsibility of the user
5) That once the reservation has been made, the electronic document in which it has been formalized will be filed, you can access it at any time.
6) That confirms the reservation made, that is, the dates indicated, the number of rooms, people and the chosen Hotel.
7) The conditions and price of the reservation made, are those that are expressly determined in the conditions of the rate expressly included on the page where you make the reservation.
8) Regarding the relationship with the portal, it gives you the possibility of reserving rooms at the chosen hotel through its website, but it does not offer any type of hotel service under its responsibility.
9) That your card details are collected for the purpose of guaranteeing the reservation. The payment of the same will be made in the chosen Hotel and only in the case of cancellations or non-appearances (no shows), the reservation will be canceled and the charge established in the rate conditions will be made.
10) The offers will only be valid for as long as they remain accessible to the recipients of the service.
PRICES
The prices indicated are Retail Prices VAT included.
The price includes: Price per night depending on the type of room and board selected, except for hotels where the inclusion of other services is specifically indicated.
The price does not include: Any service not specified in addition to extras such as transfers, tips, telephone calls, laundry services, minibar, parking, etc...
Time of entry (check-in) and departure (check-out) as a general rule and unless expressly agreed otherwise with the establishment, the rooms may be used from 2:00 p.m. on the day of arrival and must be vacated. at 12 noon on the day of departure.
PASSPORTS AND VISAS
All travelers, without exception (children included), must carry their corresponding personal and family documentation, be it a passport or DNI, in order, according to current legislation. It will be at their expense when the trips require it to obtain visas, passports, vaccination certificates, etc. Those under 18 years of age must carry a written permit signed by their parents or guardians, in anticipation that it may be requested by any authority. In the event that the granting of visas is rejected by any Authority, for particular reasons of the user, or their entry into the country is denied due to lack of the required requirements, or due to a defect in the required documentation, or due to not being a carrier of the Likewise, the hotel declines all responsibility for events of this nature, being for the account of the consumer any expense that arises, applying in these circumstances the conditions and rules established for the assumption of no-show.