Be Safe, Be Puente Real

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Puente Real Hotel was one of the first Hotels that decided to close its doors when the pandemic began and, thanks to this timely measure, it did not have any contagion from clients or workers, and so it wants to continue to maintain itself.

Our model has been and will continue to be, now more than ever, that of ensuring safety and trust for the client. For this, we inform you of the 10 sanitary protocols that guarantee the safety of guests and employees.

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Sanitary Certifications

To guarantee safety within our facilities, our establishment works with several companies with a long history in the hotel sector, such as: Bio9000, AFFIDES and the National Institute of Tourist Quality (Q for Tourist Quality). Our hotel sanitation and disinfection processes have been adapted to current needs and are inspected, tested and verified by these companies.

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Online
Services

To reduce interaction and direct contact with surfaces in our hotel, we offer technical and digital solutions to all our clients:

• Online check-in service before your arrival to minimize interaction with our staff.

• Online customer service, such as ordering room service through our Messengers or via mobile.

• Online Guest Experience service to communicate immediately with hotel staff.

• Signage to guarantee safety distances.

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Cleaning &
Disinfection

The hotel follows cleaning protocols based on practices approved by the Ministry of Health and the WHO, all of them certified by the ICTE (National Institute of Tourist Quality). Likewise, all the cleaning products used are indicated in the UNE-EN 14476 standard. Protocols and measures that will be applied to:

• Cleaning of surfaces in common areas.

• Disinfection of the rooms: our staff will not clean the room if the guest is inside, following compliance with current regulations on COVID19. Likewise, it will be equipped with its corresponding PPE.

• Areas and utensils used for food production.

• Accesses to the hotel for clients / staff / suppliers: passive disinfection systems have been installed in the entrances to guarantee disinfection at the entrance to the Hotel.

• Increased frequency of cleaning surfaces with homologated virucidal products.

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Gastronomy
Services

• Safety distance: a reorganization of the spaces in the room has been carried out in order to guarantee the safety distance.

• Signage: to minimize interaction between customers and the establishment's staff.

• Buffet and food safety: with new presentation options in individual formats with lid, and served by our staff.

• Tables: they will be presented assembled with double service, glassware and crockery, to minimize the manipulation of utensils and human contact.

• Shifts at meals: there will be shifts to comply with the minimum safety distance.

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Protected
Personnel

We offer protection elements to all our clients, staff and suppliers throughout their stay:

• Security and disinfection elements for clients: access to disinfectant gel at reference points and signaling of passage flows as well as social distancing for their safety

• Employee protection: all hotel workers have the necessary material to carry out their work with all the hygienic and sanitary guarantees.

• Compulsory equipment for suppliers: all suppliers who access the hotel will do so following the necessary security measures and with all the regulatory PPE.

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Extension &
Adaptation

We adapt sanitary protocols of HACCP, Pools and Sanitary Water with the recommendations for the prevention of COVID19:

• Safety signage: a furniture reorganization has been carried out in swimming pools to help guests implement safety distances.

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Employees
Health

• Daily check-ups: a test will be carried out at the entrance to the work center. The Head of each department will have a digital thermometer to measure temperature.

• Early detection protocols: we have created a contingency plan and a specific Health and Safety Committee for COVID19, to follow the protocols implemented in the event of a client or worker's health problems.

• Specific training of personnel: our personnel have been trained and informed both through our PRL service, as well as through our Sanitary Hygienic technician on all the new regulations on COVID19 for the application of all the new protocols.

• Departmental check list: a check list designed by our head of health security will be implemented to ensure that all protocols have been carried out by the staff of each department and hotel management.

• Contingency plan: a contingency plan has been implemented in accordance with the health regulations for the prevention of COVID19, of which all staff are informed.

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External
Companies

All our collaborators will be required to be in compliance with the prevention regulations COVID19.

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Social
Distance

Our hotel follows all the protocols to facilitate the social distance required when interacting with other people:

• Safety signage: we have created specific signs in all common areas of the hotel, as well as in staff areas, reminding us of the need to maintain a safe distance.

• Distribution of common areas, swimming pools and terraces: all the furniture has been organized following the new legislation, to help clients maintain the social distance recommended by the WHO and increase their safety.

• Staff support: to help clients implement measures in all areas.

• Lifts: the use of the ladder is recommended, as long as the safety distance of 1.5m cannot be respected, the mask must be used.

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Head of
Security

An expert in Hygiene and Health, with more than 20 years of experience in the sector, has been incorporated into the Hotel's staff. He will guide us in the implementation and monitoring of all new prevention measures.

Security Measures against Covid-19