EN
Security measures against Covid-19
Hotel Puente Real wants to transmit to all our clients the corporate responsibility and commitment to guarantee their protection and safety, thanks to the strict application of safety and hygiene protocols and the great work of our human team, who always works fulfilling all these measures.
The Hotel Puente Real has been awarded the Tourist Quality certification by the ICTE since 2014, which is why it is subjected to an internal audit by external advisers every two weeks, as well as an annual audit by expert Auditors of the Spanish National Institute of Tourist Quality, which together with the Spanish Ministry of Health, have been in charge of preparing the necessary protocols for the possible opening of all hotel establishments in Spain. With this, we only want to transmit the guarantee and security that we have been talking about, since the implementation and compliance of any protocol is very common for us.
The Hotel Puente Real has been awarded the Tourist Quality certification by the ICTE since 2014, which is why it is subjected to an internal audit by external advisers every two weeks, as well as an annual audit by expert Auditors of the Spanish National Institute of Tourist Quality, which together with the Spanish Ministry of Health, have been in charge of preparing the necessary protocols for the possible opening of all hotel establishments in Spain. With this, we only want to transmit the guarantee and security that we have been talking about, since the implementation and compliance of any protocol is very common for us.
0. 10 Measures against Covid-19
Puente Real Hotel was one of the first Hotels that decided to close its doors when the pandemic began and, thanks to this timely measure, it did not have any contagion from clients or workers, and so it wants to continue to maintain itself.
Our model has been and will continue to be, now more than ever, that of ensuring safety and trust for the client. For this, we inform you of the 10 sanitary protocols that guarantee the safety of guests and employees.
Our model has been and will continue to be, now more than ever, that of ensuring safety and trust for the client. For this, we inform you of the 10 sanitary protocols that guarantee the safety of guests and employees.
1. Sanitary Certifications
To guarantee safety within our facilities, our establishment works with several companies with a long history in the hotel sector, such as: Bio9000, AFFIDES and the National Institute of Tourist Quality (Q for Tourist Quality). Our hotel sanitation and disinfection processes have been adapted to current needs and are inspected, tested and verified by these companies.
2. Online
Services
To reduce interaction and direct contact with surfaces in our hotel, we offer technical and digital solutions to all our clients:
• Online check-in service before your arrival to minimize interaction with staff.
• Online guest service , such as ordering room service through our Messenger or through mobile.
• Guest Experience online service to communicate immediately with the hotel staff.
• Signs to guarantee safety distances.
• Online check-in service before your arrival to minimize interaction with staff.
• Online guest service , such as ordering room service through our Messenger or through mobile.
• Guest Experience online service to communicate immediately with the hotel staff.
• Signs to guarantee safety distances.
3. Cleaning and
Disinfection
The hotel follows cleaning protocols based on practices approved by the Ministry of Health and the WHO, all of them certified by the ICTE (National Institute of Tourist Quality). Likewise, all the cleaning products used are indicated in the UNE-EN 14476 standard. Protocols and measures that will be applied to:
• Cleaning of surfaces in common areas.
• Disinfection of the rooms: our staff will not clean the room if the guest is inside, following compliance with current regulations on COVID19. Likewise, it will be equipped with its corresponding PPE.
• Areas and utensils used for food production.
• Accesses to the hotel for clients / staff / suppliers: passive disinfection systems have been installed in the entrances to guarantee disinfection at the entrance to the Hotel.
• Increased frequency of cleaning surfaces with homologated virucidal products.
• Cleaning of surfaces in common areas.
• Disinfection of the rooms: our staff will not clean the room if the guest is inside, following compliance with current regulations on COVID19. Likewise, it will be equipped with its corresponding PPE.
• Areas and utensils used for food production.
• Accesses to the hotel for clients / staff / suppliers: passive disinfection systems have been installed in the entrances to guarantee disinfection at the entrance to the Hotel.
• Increased frequency of cleaning surfaces with homologated virucidal products.
4. Gastronomy
Services
• Safety distance: a reorganization of the spaces in the room has been carried out in order to guarantee the safety distance.
• Signage: to minimize interaction between customers and the establishment's staff.
• Buffet and food safety: with new presentation options in individual formats with lid, and served by our staff.
• Tables: will be presented assembled with double service, glassware and crockery, to minimize the manipulation of utensils and human contact.
• Shifts at meals: there will be shifts to comply with the minimum safety distance.
• Signage: to minimize interaction between customers and the establishment's staff.
• Buffet and food safety: with new presentation options in individual formats with lid, and served by our staff.
• Tables: will be presented assembled with double service, glassware and crockery, to minimize the manipulation of utensils and human contact.
• Shifts at meals: there will be shifts to comply with the minimum safety distance.
5. Protection of
personal
We offer protection elements to all our clients, staff and suppliers throughout their stay:
• Security and disinfection elements for clients: access to disinfectant gel at reference points and signaling of passage flows as well as social distancing for their safety
• Employee protection: all hotel workers have the necessary material to carry out their work with all the hygienic and sanitary guarantees.
• Compulsory equipment for suppliers: all suppliers who access the hotel will do so following the necessary security measures and with all the regulatory PPE.
• Security and disinfection elements for clients: access to disinfectant gel at reference points and signaling of passage flows as well as social distancing for their safety
• Employee protection: all hotel workers have the necessary material to carry out their work with all the hygienic and sanitary guarantees.
• Compulsory equipment for suppliers: all suppliers who access the hotel will do so following the necessary security measures and with all the regulatory PPE.
6. Expansion and
Adaptation
We adapt sanitary protocols for HACCP, Swimming Pools and Sanitary Water with the recommendations for the prevention of COVID19:
• Safety signage: a reorganization of the furniture in swimming pools has been carried out to help guests implement safety distances.
• Safety signage: a reorganization of the furniture in swimming pools has been carried out to help guests implement safety distances.
7. Employees
Health
• Daily checks: a test will be carried out at the entrance of the work center. The Head of each department will have a digital thermometer to measure temperature.
• Early detection protocols: we have created a contingency plan and a specific Health and Safety Committee for COVID19, to follow the protocols implemented in case of health problems of a client or worker.
• Specific training of staff: our staff has been trained and informed both through our PRL service, as well as through our Sanitary Hygienic technician about all the new regulations on COVID19 for the application of all new protocols.
• Departmental check list: a check list designed by our health security manager will be implemented to ensure that all protocols have been carried out by the staff of each department and hotel management.
• Contingency plan: a contingency plan has been implemented in accordance with health regulations for the prevention of COVID19, of which all staff are informed.
• Early detection protocols: we have created a contingency plan and a specific Health and Safety Committee for COVID19, to follow the protocols implemented in case of health problems of a client or worker.
• Specific training of staff: our staff has been trained and informed both through our PRL service, as well as through our Sanitary Hygienic technician about all the new regulations on COVID19 for the application of all new protocols.
• Departmental check list: a check list designed by our health security manager will be implemented to ensure that all protocols have been carried out by the staff of each department and hotel management.
• Contingency plan: a contingency plan has been implemented in accordance with health regulations for the prevention of COVID19, of which all staff are informed.
8. External
Companies
All our collaborators will be required to be in compliance with the prevention regulations COVID19.
9. Social
Distance
Our hotel follows all the protocols to facilitate the social distance required when interacting with other people:
• Safety signage : we have created specific signs in all common areas of the hotel, as well as in staff areas, reminding us of the need to maintain a safe distance.
• Distribution of common areas, swimming pools and terraces: all the furniture has been organized following the new legislation, to help clients maintain the social distance recommended by the WHO and increase their safety.
• Staff support: to help clients implement measures in all areas.
• Lifts: The use of the ladder is recommended, as long as the safety distance of 1.5m cannot be respected, the mask must be used.
• Safety signage : we have created specific signs in all common areas of the hotel, as well as in staff areas, reminding us of the need to maintain a safe distance.
• Distribution of common areas, swimming pools and terraces: all the furniture has been organized following the new legislation, to help clients maintain the social distance recommended by the WHO and increase their safety.
• Staff support: to help clients implement measures in all areas.
• Lifts: The use of the ladder is recommended, as long as the safety distance of 1.5m cannot be respected, the mask must be used.
10. Head of
Security
An expert in Hygiene and Health, with more than 20 years of experience in the sector, has been incorporated into the Hotel's staff. He will guide us in the implementation and monitoring of all new prevention measures.
