Quality politics
The Management of the Hotel Puente Real is aware that competitiveness in the sector depends on the level of quality of service, adequate infrastructure and adequate resources that allow us to achieve the satisfaction of our clients, employees, suppliers and partners while ensuring compliance with the legal requirements applicable to the activity of the Puente Real hotel.
The Management of the Puente Real Hotel considers it essential that its activities are carried out with the appropriate level of quality, which is why a Quality Management System has been developed and implemented in accordance with the UNE ISO 22483:2020 Standard, as a basis and reference for the organization of the documented System and assurance of compliance with Quality requirements.
Our commitment consists of:
•Ensure customer safety and satisfaction.
•Keep customers informed, encouraging their cooperation.
•Provide attentive and friendly service.
•Generate a team of leaders who guide and train our human team.
•Maintain an appropriate work environment for the well-being of all.
•Promote equality among the organization's workers.
•Train and train the entire team to propose and provide solutions in work management.
•Promote awareness and communication among all employees and collaborators of the Organization, achieving high involvement and teamwork.
•Demand quality from suppliers and collaborators.
•Ensure compliance with the UNE ISO 22483:2020 standard and current legislation and regulations.
•Carry out actions aimed at respecting and preserving the environment, minimizing the impact that the hotel's activity may generate on it.
•Continuously work on the sustainability of the hotel's activity with respect to its environmental, social and cultural environment.
•Establish annual objectives and goals to ensure continuous improvement of quality and environmental management.
•Carry out internal and external audits of the management system to verify that it works correctly, contributing to the achievement of total quality.
In Torremolinos on April 18, 2024.
Signed Isabel Civic
Director
The Management of the Puente Real Hotel considers it essential that its activities are carried out with the appropriate level of quality, which is why a Quality Management System has been developed and implemented in accordance with the UNE ISO 22483:2020 Standard, as a basis and reference for the organization of the documented System and assurance of compliance with Quality requirements.
Our commitment consists of:
•Ensure customer safety and satisfaction.
•Keep customers informed, encouraging their cooperation.
•Provide attentive and friendly service.
•Generate a team of leaders who guide and train our human team.
•Maintain an appropriate work environment for the well-being of all.
•Promote equality among the organization's workers.
•Train and train the entire team to propose and provide solutions in work management.
•Promote awareness and communication among all employees and collaborators of the Organization, achieving high involvement and teamwork.
•Demand quality from suppliers and collaborators.
•Ensure compliance with the UNE ISO 22483:2020 standard and current legislation and regulations.
•Carry out actions aimed at respecting and preserving the environment, minimizing the impact that the hotel's activity may generate on it.
•Continuously work on the sustainability of the hotel's activity with respect to its environmental, social and cultural environment.
•Establish annual objectives and goals to ensure continuous improvement of quality and environmental management.
•Carry out internal and external audits of the management system to verify that it works correctly, contributing to the achievement of total quality.
In Torremolinos on April 18, 2024.
Signed Isabel Civic
Director
